Privacy policy

Overview

This page explains how Fresh Cut collects, uses, and protects your information when you browse our site, place an order, or contact the studio.

Information we collect

• Contact details such as your name, email address, phone number, and delivery address.
• Order information including products purchased, delivery date, and messages to the recipient.
• Payment details handled securely by our payment providers; we do not store full card numbers.
• Technical data such as IP address, browser type, device information, and pages visited, collected via cookies and basic analytics tools.

How we use your information

• To process and deliver your orders and send confirmations and updates.
• To respond to your messages and provide customer support.
• To maintain and improve our website, offerings, and studio operations.
• To send optional marketing emails where you have opted in; you can unsubscribe at any time.
• To meet legal, regulatory, and compliance obligations.

Cookies & analytics

Our site may use cookies and similar technologies to remember your preferences and understand how people use the website. This helps us make things smoother over time.

You can adjust your browser settings to block or delete cookies. Some site features may not work as intended if cookies are disabled.

Sharing your information

We do not sell your personal information. We may share limited details with trusted service providers who help us run the studio, such as:

• Payment processors for secure transactions
• Delivery partners who bring your flowers to the door
• Email and messaging platforms for order communication
• Analytics and website hosting providers

These providers are only allowed to use your information as needed to perform their services for us.

Data security

We use reasonable technical and organizational measures to help protect your information from loss, misuse, or unauthorized access. No method is 100% perfect, but we aim to keep your details handled with care.

Your choices

• Opt out of marketing emails at any time using the unsubscribe link in our messages.
• Contact us to request access to or correction of your personal information, where local laws allow.
• Update or delete certain account details if we offer account features in future.

Contact

For privacy questions or requests, you can reach us at:
Fresh Cut Studio · 117 Bloom Lane, Inner City NSW 2000 · hello@freshcutstudio.com